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An Amazon Prime truck in downtown Seattle near Amazon HQ. (GeekWire Photo / Kurt Schlosser)

亚马逊issued a rare apology星期五晚上,上周在Twitter上踩回来的评论Rep. Mark Pocan威斯康星州的交付司机是在浴室休息挑战挑战以来,威斯康星州是否觉得其交付司机在瓶子里进行排尿。

道歉是由西雅图公司的不寻常录取,积极地捍卫自己反对批评on Twitter lately. It also comes as Amazon workers at a fulfillment center in Bessemer, Ala., consider a unionization effort, with a vote tally expected some time next week.

这是3月24日从POCAN的推文,即将其设置为OFF。

The official Amazon Twitter account@Amazonnews.射门在POCAN:

Pocan回答说他相信亚马逊的工人。并且,正如Geekwire报道,thousands of other users on Twitter joined in the debate.

亚马逊said Friday that the tweet was “incorrect,” and “did not contemplate our large driver population and instead wrongly focused only on our fulfillment centers.”

The company also said the tweet did not receive proper scrutiny and called its process “flawed.”

However, Amazon did defend itself a bit, saying that drivers having trouble finding restrooms “is a long-standing, industry-wide issue and is not specific to Amazon.” It included several links to related stories and tweets.

“Regardless of the fact that this is industry-wide, we would like to solve it,” the company wrote Friday. “We don’t yet know how, but will look for solutions.”

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Last week’s saga was an unusual PR pissing match for Amazon, which usually avoids such controversies. The matter took on elevated importance after撰写本周报告回复来自顶部,除非创始人杰夫贝多斯以外的方式。

Historically, Amazon has let criticism bounce off its teflon shell. And the apology points to an increased sensitivity as labor tensions rise, Bezos hands over the CEO reins to AWS chief Andy Jassy, and ongoing antitrust scrutiny.

Here’s the full apology as posted to the Amazon blog:

上周星期三,@Amazonnews Twitter帐户推文给代表标记Pocan:

This was an own-goal, we’re unhappy about it, and we owe an apology to Representative Pocan.

首先,推文不正确。它没有考虑我们的大型驾驶员人口,而是错误地专注于我们的履行中心。典型的亚马逊履行中心有几十个厕所,员工随时都能够远离工作站。如果履行中心的任何员工都有不同的经验,我们鼓励他们与他们的经理交谈,我们会努力解决它。

其次,我们的进程有缺陷。推文没有得到适当的审查。我们需要始终将自己置于一个极其高的精度栏中,这是批评他人评论的时候。

Third, we know that drivers can and do have trouble finding restrooms because of traffic or sometimes rural routes, and this has been especially the case during Covid when many public restrooms have been closed.

This is a long-standing, industry-wide issue and is not specific to Amazon. We’ve included just a few links below that discuss the issue.

Regardless of the fact that this is industry-wide, we would like to solve it. We don’t yet know how, but will look for solutions.

我们将在歪曲时继续发言,但我们也将努力始终准确。

我们向代表性的POCAN道歉。

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