概述

狗万平台在这个职位上,你将加入客户服务团队,在那里你将代表公司与客户一起工作,支持并优化他们的Highspot体验。你将扮演着一个关键角色,构建一个有效的客户面临Highspot团队随着账户经理和业务主管,负责维持客户与合作伙伴的关系,开车时采用内Highspot客户’年代组织并确保客户可以使用我们的平台的全部好处。这个角色将作为服务和产品之间的技术联络人,为客户提供使我们的产品更好的声音。了解你的客户,了解他们面临的挑战,并与他们合作,为他们的技术问题找到解决方案。你的目标是快速无缝地为客户提供价值,并确保每一个Highspot体验都是积极的。担任与客户系统如Content Management systems(谷歌drive, OneDrive, Sharepoint等),CRM和Social Selling平台的复杂集成项目的技术课题专家。在必要时,作为客户和工程之间的联络人,解决客户面临的技术难题。通过拥有问题,为您的客户倡导并在整个支持项目中有效地管理期望。及时有效地响应客户的支持请求。发明方法来改进我们的产品,使其更好,并构建满足客户需求的工具或解决方案。在解决任何问题和挑战时,与客户保持密切联系,经常清晰地沟通进展和解决方案。狗万平台 Your Background Technical: 3+ years experience with enterprise systems and system integrations Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols Experience with network tracing Experience with Mac, Windows, iOS, and Androids platforms Business: 3+ years customer facing experience Business proficiency in German Proven ability to troubleshoot and identify the root causes in complex enterprise systems Demonstrated proficiency in creative problem solving About our Perks and Benefits: Competitive compensation package Structured, industry leading sales training and onboarding Team building and events outside of the office Opportunities to attend tradeshows, conferences and industry events Be one of the inaugural team members in the Munich office with opportunities for career growth Travel expectation: 25%, predominantly in Western Europe, with requisite visit to the US headquarters Eligibility Checks We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We aim to build an inclusive workforce. If you’re passionate about this role, but don’t tick all the boxes, please still send us your application.